Debit Card Fraud Protection | Red Crown Credit Union
Debit Card Fraud Protection at Red Crown Credit Union
Fraud can strike anywhere — online, at gas pumps, or through phone scams. That’s why Red Crown Credit Union protects Tulsa and Oklahoma members with 24/7 Fraud Detection Services powered by Fiserv EnFact. Every debit card transaction is monitored for suspicious activity so fraud can be stopped fast.
The holidays bring more shopping—and more scams. Fraudsters are already targeting members with smishing (text scams) and vishing (phone scams) to steal personal information and money. These scammers create panic to pressure quick decisions.
Stay calm, double-check messages, and never share personal details like your PIN, CVV, or online-banking password.
How Red Crown Detects Debit Card Fraud
Our system analyzes every transaction using your card history and current fraud trends. When a charge looks unusual, it’s flagged instantly so our team can act before more transactions occur.
Always On Guard:
- 24/7 transaction monitoring
- Real-time fraud pattern detection
- Fast alerts for suspicious activity
This proactive monitoring ensures your debit card stays protected—day and night.
What to Expect from Red Crown Fraud Alerts
If suspicious activity is detected, you’ll hear from the Fraud Detection Center through one of the following:
- Text message from short code 37268
- Phone call from 833-735-1894
- Email or automated message
You’ll only be asked to verify:
- The last four digits of your card
- Your ZIP code
- Whether recent transactions are valid
🔒 Red Crown will never ask for your PIN, CVV, or online banking password.
If You Receive a Fraud Alert
If the activity is confirmed as fraud:
- You’ll be connected with a live fraud analyst
- Red Crown is notified immediately
- You may need to order a new debit card
Our fraud analysts partner directly with Red Crown to resolve cases quickly and, if needed, file claims with Mastercard to protect your account.
Simple Ways to Prevent Debit Card Fraud
Here’s how you can stay a step ahead of fraud:
- Keep your contact info current — update phone numbers and emails
- Notify us before traveling or making large, unusual purchases
- Use CardHub or online banking alerts to set spending and location limits
These steps help ensure we can reach you quickly and verify transactions when it matters most.
We’re Always Here to Help
Red Crown is committed to keeping your money safe and accessible. If you ever receive a call, text, or email that doesn’t seem right, hang up and contact us directly:
918-477-3200 (banking hours)
833-735-1894 (24/7 Fraud Center)
Need more help managing your card?
